2010 Dscoop Annual Conference • February 18-20 • Dallas, Texas

Business & Sales Sessions

Sessions are open to all attendees. Business and sales classes are especially relevant for owners and vice presidents or department heads, as well as those holding positions in the business job families such as sales, marketing, customer service and finance.

Click on the session titles below to expand their descriptions. Check back for updated session information, including speakers, times and locations.

Thursday

Location

12:00 p.m. – 3:00 p.m.

Grapevine 1-2

Analog to Digital Conversion: The Cost Effective Way

Arnon Cohen, HP; Craig Bair Rineman, The YGS Group; Steven P. Kerscher, Heyrman Printing

Are you maximizing the possible profit from every job? In tough times, efficiency is the key. Learn how to optimize your production and benefit from the synergies of digital and offset living side-by-side. This session will be translated into Mandarin Chinese, Japanese and Korean.

Texas A

HP Capture

A don’t miss event! Gain a deeper understanding of all the HP resources you have at your disposal to grow your business through business consulting and increase efficiency through Value-Add Services and Print Care. In addition, learn more about specific tools such as SmartPlanner for Indigo, Scitex, and label and packaging, and SmartStream Director ML350.

In addition, hear more about the benefits of Dscoop from volunteer leaders and explore how our peer groups, discussion forums, Webinars and newsletters can help you grow your business and improve your day-to-day efficiencies.

Location

3:00 p.m. – 4:30 p.m.

Grapevine 1-2

Analog to Digital Conversion: The Cost Effective Way

Arnon Cohen, HP; Craig Bair Rineman, The YGS Group; Steven P. Kerscher, Heyrman Printing

Are you maximizing the possible profit from every job? In tough times, efficiency is the key. Learn how to optimize your production and benefit from the synergies of digital and offset living side-by-side.

Texas C

Operation Direct Mail: The Past, Present and Future of Direct Marketing at The National World War II Museum

Stephen Watson, National World War II Museum

Over the last eight years, The National World War II Museum has built a national base of support through direct mail that now includes more than 150,000 supporters and represents the Museum’s largest source of operating revenue. Hear about the techniques the museum has deployed to grow and sustain a file of donors despite an aging core demographic. Find out where the Museum’s direct marketing program is headed in the future and the challenges to the non-profit industry.

Grapevine 1-2

What is Your Customer Facing Strategy?

Joe Truncale, NAPL

How do you increase sales by 10% without increasing operational costs? NAPL presents its new Customer Analysis Process™, which will show you how to maximize the potential of your best customer relationships to create greater value. Revaluate who is presenting your company’s message, how it is presented and best practices for developing your top customer accounts.

Friday

Location

9:45 a.m. – 10:45 a.m.

Grapevine A

Building and Achieving Success with Web-to-Print in Three Weeks

Stephan Steiner, GSB Inc; Nick Chiechi, CS Designworks; Jim VanNatter, Printable Technologies

GSB Inc partnered with their customer CS Designworks to launch a Web-to-print site for Cushman & Wakefield, a commercial real estate services firm. Hear how they were able to complete the project in only three weeks.

Grapevine 1-2

Intelligent Business Processes

Peter Lancaster, W2P Ltd

Most Web-to-print deployment processes and workflows won’t scale. Are you planning for success or will failure become a self-fulfilling prophecy? Hear examples of how to plan for success.

Dallas 5-7

Lean in Printing

Tom Southworth, CONNSTEP

Learn how the world-class principles behind the vaunted Toyota Production System can and have been applied in the print industry as well as strategies to ensure continued improvement and success. Discover how the eight wastes of lean apply in printing and methods to eliminate them.

Grapevine 6

Photo Market Emerges

Guest Speaker: Alon Bar-Shany, HP; Panelists: Michael Duggal, Duggal Visual Solutions; Mike Panaggio, DME; Marco Perlman, Digipix

Are you seizing revenue-building, new opportunities in the field of photo publishing? Panelists discuss how they are benefiting from the photo book revolution and how content creators are taking creative control to design, publish, and sell their best work in professional quality books.

Location

11:00 a.m. – 12:00 p.m.

Fort Worth 5-7

Emerging Market Opportunities

Barb Pellow, InfoTrends

Looking for “out of the box” ideas for business growth? This list of emerging market opportunities, a result of trend tracking, business analysis, and speculation by InfoTrends, will inspire your imagination and point you toward new profit centers.

Grapevine A

Partnering with Your Clients: Shutterfly’s Success Story

Dwayne Black and David Thompson, Shutterfly; Luke Heffron Neuhold, O Group, Inc.

Your peers share how they have been able to help their clients be successful, even in this challenging economy. Get inspired by hearing the clients’ point of view about how, by working together, they were able to overcome challenges and implement solutions with impact.

Grapevine 1-2

Partnering with Your Clients: Today’s Graphics’ and Cober Printing’s Success Stories

Sue Fee and Jack Glacken, Today's Graphics Inc.; Dawn Pelon, Navistar; Peter Cober and Erwin Driever, Cober Printing; Jennifer White, Manulife; Ted Reischling, RPI

Your peers share how they have been able to help their clients be successful, even in this challenging economy. Get inspired by hearing the clients’ point of view about how, by working together, they were able to overcome challenges and implement solutions with impact.

Grapevine 6

Photo Products Show and Tell

Sarah Gutz, HP and Dscoop member panel

See the best of the photo products being produced by your fellow members. They will share their photo works and creations, and lead a best practices sharing discussion. This is a can’t-miss event!

Location

2:00 p.m. – 3:15 p.m.

Austin 4-5

Database Intelligence

Steven Schnoll, Schnoll Media Consulting

Where does the information for innovation reside? Learn to leverage accurate database intelligence because VDP and its many personalized cousins are meaningless without it.

Grapevine 3-4

Environment and Printing: Being a More Sustainable Printer

Stephen Goddard and Dr. Nils Miller, HP

How can your company become more sustainable and environmentally friendly? Hear from the experts what you can do to change your organization and the benefits of doing so.

Fort Worth 5-7

Five Years of Media Convergence

Peter Lancaster, W2P Ltd

Participate in an interactive examination of other media channels and the disruptive effect that communications technology has had on traditional business models and the emergence of new models. This is juxtaposed with how the print industry is (or is not) addressing its own media model disruption.

Fort Worth 3-4

Improving Sales with Performance-Based Metrics

Troy Bullock, Tabs DIRECT

How do you improve overall sales performance? Learn about experience designing and implementing performance-based measurement tools, which apply to sales teams, as well as individual sales professionals, and will focus on improving overall sales performance. Explore selling behavior, account profitability, account and market share, business development activities and measuring sales force effectiveness.

Grapevine A

Panel Discussion with HP Management

Chris Morgan, Alon Bar-Shany, and Jan Reicher, HP

Meet the new VP of Graphics Business Chris Morgan, and bring your questions to an open panel discussion with Alon Bar-Shany, Jan Riecher and Morgan. This is your opportunity to get your voice heard by HP executives and hear the future roadmap of the Graphic Arts solutions.

Dallas 5-7

Publishing Panel Discussion

Moderator: Michelle Weir, HP; Panelists: Craig Bauer, Hatchette; J. Kirby Best, former CEO of Lightning Source Inc.; Edward Febinger, Pearson; Ashley Gordon, Mockingbird Publishing

Hear from leading publishers in the industry, who will discuss the evolution of the supply chain and why they’ve made the move to digital.

Grapevine 1-2

Shipping More than 20,000 Pieces per Day – How Much of It is Large-Format?

Mark Lander, Rastar

Now that you’ve mastered on-demand production and fulfillment in the small-format world, you would like to add large on-demand products to your arsenal. What are the challenges of producing, finishing and fulfilling these products? And how do we do it faster and make profits? There is no secret sauce that will help, but gain perspective from a company that started with small-format and added large-format. Learn about issues related to machinery, finishing and packaging, fright, pricing and personnel.

Location

4:45 p.m. – 6:00 p.m.

Grapevine A

A Brand Owner Panel

Moderator: Chris Lyons, ST Media, Package Design; Panelists: Mike Ferrari, Procter & Gamble; Liz Head-Fischer, Texas Instruments; Alexia Karpilov, BIC; Kurt Sands, Frito Lay

Group Publisher Chris Lyons of ST Media leads a discussion with panelists from various positions within the brand supply chain, from R&D to Purchasing. The panel discusses challenges and considerations when converting to digital printing, and the positives and negatives of digital printing, as well as a comparison of the benefits and drawbacks to conventional printing technologies. Bring your questions for this panel of brand owners.

Grapevine 5

Opportunities with Inkjet Technology

Scott Schiller, HP; Mark Rosson, O’Neil Data Systems

The fastest growing area of printing and publishing is for short-run work: personalized advertising, versioned press runs, books and magazines printed on-demand in run lengths of one or two at time. Though the run lengths are short, this new area adds up to a big business opportunity—if you have the right technology and solutions to take advantage of it. Learn more about the HP Inkjet Web Press technology; what the market opportunities are for books, direct mail and more; and hear first hand from O’Neil Data Systems on why they partnered with HP.

Fort Worth 5-7

The Easy Way to Sell

Linda Bishop, Thought Transformation

Discover four main reasons why prospects don’t buy, one question to ask in the first call to determine if you’re talking to the decision maker, and the smart way to end every call to maintain sales velocity.

Grapevine 6

The Role of Print in the Modern Media Mix

Moderator: Cary Sherburne, WhatTheyThink; Panelists: Mark Smith, Printing Impressions; Katherine O’Brien, American Printer; Tom Tetrault, Digital Output and DPS

Marketers are increasingly turning to alternative media in lieu of print to save time and cost, but are they missing the boat? This panel of experts discusses how the modern mix is changing, the role that print must play to remain relevant, and what print and marketing services providers should be articulating to their customers as they guide them toward building more effective marketing projects and campaigns.

Austin 4-5

The Sustainable Green Printing Partnership

Karen Gross, SGP Partnership

Why should your company become a certified SGP printer? It allows you to align more closely with your customers’ needs, validates sustainability accomplishments, provides a marketing advantage, and brands your company as a leader in sustainability.

Saturday

Location

8:30 a.m. – 9:30 a.m.

Fort Worth 3-4

Database Marketing and Digital Channel Integration, Part 1

Devyani Sadh, Direct Marketing Association

Are you a marketer who wants to deploy a database marketing practice with high return on investment? In Part 1, hear the strategic considerations for assessing and enhancing your current database marketing practices. Find out the key processes and components of a marketing database required for developing and creating a 360-degree view of your customer. Discover the characteristics of a sound metrics and measurement strategy, as well as the value of advanced analytical techniques such as predictive modeling, classification trees and segmentation schemes in driving ROI. Learn how to increase profits by deploying marketing campaigns designed to boost response and retention, reduce churn, reactivate lost customers and acquire new ones.

Fort Worth 5-7

Making Transpromo a Reality with Your Customers

Maya Poleg, HP

Learn how the transpromotional opportunity is taking off around the world, especially in Latin America. Discover the business models that companies are using, how they are implementing transpromo projects, as well as key considerations for PSPs and their customers.

Grapevine A

The State of Indigo and the Printing Industry

Alon Bar-Shany, HP

Do you understand where the market is going and how that will impact you in the next two years? With HP Indigo as your business solution and partner, you need to know HP’s market position and their insight into the future of the printing industry. Find out where your business will go and what the market has to offer.

Location

9:45 a.m. – 10:45 a.m.

Grapevine 6

Begin with the End in Mind: The Critical Role of Campaign Management

Kemal Carr, Madison Advisors

Multi-channel, multi-touch marketing campaigns are proven methods of reaching customers with new opportunities. When it comes to finding the right campaign management solution for the diverse needs of your customer base, however, the market becomes confusing. Discover how today’s leading campaign management solutions can enable you to offer bleeding-edge marketing campaign capabilities to your customer, and which solutions are best for your specific needs.

Fort Worth 3-4

Database Marketing and Digital Channel Integration, Part 2

Devyani Sadh, Direct Marketing Association

Part 2 of this series will show how to use Web 2.0 tools to develop integrated multi-channel and multi-wave marketing campaigns to build and enhance your customer relationships. Sadh will showcase real-world examples to help you understand the digital enablers of CRM that should be considered a vital part of any successful contact strategy.

Austin 6

HP Indigo Value-Add Services and Service Future Outlook

Hanny Minawi and Gilad Tzori, HP

This is the year to achieve greater success with the help of HP’s comprehensive services offerings. Learn how hundreds of customers have optimized productivity and uptime; achieved superior color and print quality; and realized increased ROI. Learn about the multitude of services HP offers to help your company succeed. Gain a competitive edge with Value-Add Services such as Color Management Services, Production Optimization and Lean Manufacturing, Onsite Uptime Parts Kits and the environmental FSC CoC certification to name a few. Also, hear about the future direction and new initiatives of HP Indigo Service, including PrintCare updates, Customer Technical Notes, Proactive Service activities and customer-focused documentation.

Grapevine A

Pitching and Partnering with Agencies and Marketers

Bob Boucher, Cole & Co.

How many agencies have you brought on board as customers for your commercial, direct mail or large-format business? Gain a deeper understanding of the agency and marketing environment and how to position yourself as a marketing solutions enabler. Combine digital printing with powerful new tools, such as social media marketing, to reach the champions, influencers and buyers that can help boost your business.

Fort Worth 5-7

The Top 10 Ways to Grow Your Business in 2010

Joe Manos, MindFireInc

Based on the growth and success of other companies like yours, MindFireInc will share the top 10 ways to grow your business in 2010. You don’t need to own MindFireInc to implement these revenue growth strategies. Discover the high-gain activities required to grow your revenue; strategies and tactics to create new opportunities with customers and prospects; how to build more profit for each customer engagement; and more. Session participants will receive the newly published industry report, A First Look from MindFireInc® at The Response Rates of Personalized Cross-Media Marketing Campaigns, a landmark study on 670 campaigns cross-media marketing campaigns and the results achieved.

Location

2:00 p.m. – 3:30 p.m.

Grapevine 3-4

Dscoop Member Discussion Group: How are You Surviving in this Economy?

Larry Vaughn, Ideal Printers

The latest financial outlooks have indicated that the economy is slowly turning around, but what changes have you made to run a good business in tough times? This interactive session for business owners covers facing employee layoffs, making cutbacks, refinancing, renegotiating with vendors, renegotiating contracts and more.

Fort Worth 5-7

Selling the Enterprise and Shortening the Selling Cycle

Peter Winters, The Winters Group & Associates

How do you develop exclusivity and shorten the selling cycle? Discover five variations on the enterprise sale, including edification, loyalty programs, partnering with agencies and participate in a live workshop to sell a CMO golf sponsorship.

Austin 1-3

The Benefit of Strategic Thinking and Leading through Tough Times

Sheila Connor, Performance Dynamics, Inc.

Have you looked at your business three years out and drafted a compelling direction for aligning your staff and customers? What might be required of you to be among the best in the current environment? Research has shown that business leaders must:

  • Build mechanisms of connection and commitment rooted in freedom of choice versus systems of coercion and control
  • Accept the fact that the exercise of true leadership is inversely proportional to the exercise of power
  • Understand as they experience it in real time that the reality is that traditional walls are dissolving and this trend is accelerating

If you’re not getting the results you want, learn ways of shifting the business environment to engage everyone in your success. This is the time to lead strategically become an industry pioneer.

Grapevine A

The Printer-Publisher Relationship: Adapting for the Future

J. Kirby Best, former CEO of Lightning Source Inc.

Will printers be ready to prosper in the new game? The book industry is continuing to change as readers expect content delivered traditionally, digitally, in audio format and for a fraction of yesterday’s price. Will the publishing industry survive as we know it? What will tomorrow’s industry demand? J. Kirby Best, the former CEO of Lightning Source Inc. (the world’s largest digital book manufacturer), presents a fresh perspective on where the book industry may be headed and how printers can ready themselves to prosper in the immediate and distant future.

Grapevine 1-2

Who Buys Wide Format…and Why?

Tim Greene, InfoTrends

If you’re entering or already competing in the wide-format market, this session imparts insights that can be used in everyday sales and marketing activities. Learn about the vertical markets for wide format print, the types of buyers of wide format printing and the buying behaviors of wide format print purchasers, including the types of applications and their requirements for short runs and fast turnarounds.

Location

3:45 p.m. – 5:15 p.m.

Grapevine A

Advertising Agency Insights

Panelists: Omnicom Group agencies

What’s the secret formula to partnering with agencies for new business? Here’s your chance to ask questions and get answers directly from Omnicom, a global leader in advertising and marketing communications. Hear about agency trends, see how agencies are organized and gain a better understanding of their print procurement. Half of the session will be dedicated to Q&A, so you can walk away with the answers you need. Join us to hear an agency’s perspective on how you can partner with them and use digital printing to meet their client’s requirements.

Fort Worth 5-7

HP Labs: Creating the Future

Eric Hanson, HP

See the future of HP technology! HP Labs is the exploratory and advanced research group for Hewlett-Packard, tackling complex challenges facing their customers and society over the next decade, while pushing the frontiers of fundamental science.

Grapevine 5

HP SmartStream Workflow: Cut out the Work and Go with the Flow

Tzipi Netz, HP

From the minute a job is conceptualized, workflow should entail the requirements for efficient production and keep print buyers’ needs as the first priority. SmartStream solutions are HP’s strategic answer to the printer facing a busy, changing digital world. HP has created a system with an open architecture and a strong backbone to leverage all the HP workflow components, partners and tools to assist the production environment, enabling you to grow revenues and reduce costs.

Grapevine 3-4

Transpromo vs. E-Delivery in 2010 and Beyond

Kemal Carr, Madison Advisors

Two of the hottest trends in document production, transpromo and e-delivery, seem to be at odds with each other—but are they? Review market trends in both areas, with insight into which applications are the best candidates for transpromo, which are trending toward e-delivery and when it makes sense to combine the two.

Austin 1-3

Web Strategy, Usability and Integration for Digital Printers

John Bord, Guevavi

What’s on your Web site, and why? Is it sticky? Does it flow? Discover the best approach to drive clients to your Web site, keep them engaged, encourage them to place orders and begin a dialogue with your clients and their friends. Developing a successful Web presence starts here with a four-step approach that you can apply to reach a new level of success.